FAQs

What insurances are accepted?

 

We accept all major commercial insurance PPO plans and Medicare Part B. If you are not sure if your plan is covered – we suggest calling the number located on the back of your insurance card under member services. A representative will go over your specific coverage plan.

​

Do you accept Medi-Cal/Covered CA?

 

Unfortunately, our private office does not accept Medi-Cal insurance. We are happy to still see patients who have Medi-Cal as a concierge service with private pay pricing.

​

What are the private pay prices?

 

We offer “Good Faith” prices to our private cash pay patients; meaning that we charge the price that Medicare Current Year lists for the specific billing codes. 

Prices vary depending on services/testing. Please contact our office at (408) 993-1500 for pricing information.

​
I want to be a new patient, what next?

 

Determine if you need a referral (Non-HMO plans like Medicare and PPO do not require referrals). Not all patients require a referral. In general, HMO plans or managed Medicare do require referrals from a primary care physician. Once we receive a referral, we will call you to setup an appointment and review details.

​

If you do not hear from us and would like to schedule immediately, please do not hesitate to call us. We have schedulers standing by.

​

We only schedule patients who have a complete referrals received by us. Referrals can be sent by email, fax, or uploaded to the website portal. 

A complete referral includes:
● Patient Referral form from referring Physician with diagnosis
● Patient Medical Records (recent progress notes, imaging, labs, and any hospitalization records)
● Medical Authorization (depending on your insurance)
● Patient Demographics; including insurance information

​

What is your appointment cancellation policy? 

 

Patients are given courtesy appointment reminders 2 days prior to their scheduled appointment via phone,SMS text, or email. The patient is obligated to adhere to ARSM appointment policy which includes:

● If a patient does not show for an appointment, the No Show Fee of $50 will be invoiced by SKAND Corporation.

● If there is no confirmation from the patient, the appointment may cancelled and the patient may be subject to the No Show Fee of $50.

● Cancellation policy is 24-hours in advance of the patient’s scheduled appointment, otherwise fees may apply.

 

Cancellations can be done by Phone or Email .

​

Do you accept workman's compensation claims?

 

Unfortunately, our office does not provide worker’s compensation care claims.

​

What payments methods are accepted? 

 

We accept all major credit cards and checks made payable to SKAND Corporation.

​

How can I contact the billing department? 

 

Please contact our billing company at (833) 451-0324
Please note that our billing is not done in-house, we use a third-party company for all billing inquiries. Any invoices sent to patients will be from SKAND Corp, A California Medical Professional Corporation.